Complaints Procedure

The Education Reform Act (1988) requires every local education authority to set up a formal procedure to deal with complaints about:

1. The School Curriculum
2. Religious Worship in School

Most complaints are best dealt with informally. If you have any concerns about the school or the education provided, please discuss the matter with your child’s class teacher at the earliest opportunity.

If you feel that a concern has not been addressed through discussion with the class teacher, or that the concern is of a sufficiently serious nature, please make an appointment to discuss it with the Headteacher. The Headteacher considers any such complaint very seriously and most complaints can be resolved at this stage.

If the matter cannot be resolved, or your complaint is about the Headteacher then it may be appropriate for you to write to Chair of Governors to make a formal complaint. (Verbal complaints will be taken just as seriously.) Please state the nature of the complaint, the steps taken to resolve it and the action you would like to see taken to remedy your concerns. The Chairman will review the way in which the complaint has been handled by the school and ensure that the issues have been dealt with properly and fairly. The Chairman will normally write to you with the outcome of this process within 15 working days of receiving the complaint.

The address of the Area Office is:-

Aylesbury Vale Area Education Office
County Hall Aylesbury
Bucks HP20 1UZ